Analytics — Proving Aria's Value
A reporting dashboard showing how well Aria is performing, how satisfied customers are, how much revenue it's influenced, and how Guard is doing — all pulled live from your store's own data.
Who can use this: Growth plan and above. Free and Starter merchants see an upgrade prompt instead of any numbers.
What's on the dashboard
- Aria's Performance — total conversations, resolution rate, average messages per chat, and how many were escalated.
- Customer Satisfaction — satisfaction rate, positive/negative feedback counts, and average star rating.
- Revenue Influenced by Aria — revenue, order count, and average order value tied to chat-driven purchases (last 30 days).
- Product Engagement — clicks and add-to-carts driven from chat, plus your top products (last 30 days).
- Conversion Funnel — chat sessions through to orders (last 30 days).
- Inbox Guard — flagged messages, spam caught, and draft usage stats (last 30 days).
- Visitors — new vs. returning visitors and top reasons conversations get escalated.
Good to know: Some sections show all-time totals, others show only the last 30 days, and the page doesn't label which is which — worth keeping in mind when comparing numbers.