Teaching Aria Extra Facts
Aria already knows your products and policies because they're synced from Shopify automatically. This page is where you add anything extra it should know — questions customers commonly ask, longer reference articles, or content pulled straight from a web page.
What you'll see
- FAQ Entries tab — short question-and-answer pairs you write.
- Knowledge Articles tab — longer free-text articles (up to 50,000 characters).
- URL Import tab — paste a web page link, and the app extracts the text so you can turn it into an article.
- An AI Suggestions panel that can generate ready-made FAQ drafts based on your store data and past customer chats.
Settings for each FAQ or article
- Question / Answer The text Aria will use to answer a matching customer question.
- Title / Content For longer articles — the heading and the full body text.
- Category A label (General, Shipping, Returns, Products, Orders, Payments) used only for organizing the list — it doesn't affect how Aria picks answers.
- Visible to Aria toggle Turning this off hides the entry from Aria's answers without deleting it. Flip it back on any time.
Good to know: Nothing on this page is limited by your plan — every merchant, Free included, has full access to FAQs, articles, URL import, and AI Suggestions.
Good to know: Hiding an entry keeps it saved in your list (dimmed, marked "Hidden") — it's just excluded from what Aria can use to answer customers.
Good to know: Importing a very long web page will trim the text to 15,000 characters — the app tells you this happened so you know the saved article is a partial copy.