Home — Your Dashboard

This is the very first screen you see when you open the app. Think of it as a cockpit view: at a glance you can tell whether Aria (your chatbot) is working, how busy it's been, and whether anything needs your attention. 
What you'll see 

• A row of quick stats: Resolution Rate, total Conversations, and how many got Escalated to a human. 

• A chart of conversations over the week or month. 

• Your current plan and how much of your monthly conversation allowance you've used. 

• Your 5 most recent conversations. 

• A checklist to finish setup (only shown until you complete it). 

• Shortcuts to the Inbox, Analytics, and Knowledge Base. 
• Banners that pop up when something needs attention — for example, if your chat widget isn't live yet, or you're close to your monthly conversation limit. 

Settings and actions on this page 

• Sync Products button - Tells Aria to re-read your latest products, collections, and policies from Shopify so its answers stay up to date. 
• Finish Setup checklist - Three things worth doing early: turn on the chat widget in your theme, sync your products, and set up at least one discount trigger. Disappears automatically once all three are done. 
• Upgrade Plan button - Takes you to the Billing page to move to a paid plan. 
• Week / Month chart toggle - Switches the conversations chart between a 7-day and 30-day view. Doesn't reload anything — it's instant. 

Good to know: If you've never synced before, the app automatically runs a first sync for you the moment you land on this page — you don't have to click anything. 
Good to know: Your usage bar shows conversations used this month. On the Free plan the label says "lifetime," but it actually resets every month just like the paid plans — the wording is a little misleading. 
Good to know: You may occasionally see two "widget not live" banners at once. That's not a bug repeating itself — they're just two separate reminders about the same issue (your storefront chat isn't turned on yet).