Settings — The Main Control Panel
This is the biggest and most-used page in the app. Almost everything about how the chat widget looks, sounds, and behaves is controlled here, spread across four tabs.
Appearance tab (available on every plan)
- Setting What it does Widget Theme - Dark or light color scheme for the chat window.
- Assistant name - The bot's display name in the chat header (default: Aria).
- Welcome Message - The first message a customer sees when they open the chat.
- Personality & tone - One of 10 tone presets (Friendly, Professional, Witty, etc.) that shapes how Aria writes its replies.
- Brand Context - A short description of your brand/voice, included in every AI response. Can be written by hand or auto-generated from your store data.
- Custom Instructions - Specific rules you want the AI to always follow.
- Response Style Examples - Sample phrasing to help calibrate Aria's tone.
- Primary Color / Widget Position - The accent color and which corner of your store the chat bubble appears in.
- Auto-open chat - Automatically opens the widget for first-time visitors (never on mobile).
- Hide on mobile - Removes the widget entirely on phones/tablets.
- Open in full screen by default - Desktop-only option to open Aria as a full-screen assistant.
- AI Product Nudge - Shows a small AI-driven product suggestion bubble based on browsing/cart activity.
- Product Assistant ("Ask about this product") - Adds a button on product pages that opens a chat about that specific product.
- Session Retention - How long a returning visitor's chat history is remembered (1 hour to never expire).
- Widget Language - Auto-detect or a fixed language for all visitors.
- Suggested Questions - Up to 5 clickable question chips shown under the welcome message.
Live Chat tab
Who can use this: Starter plan ($29/mo) and above. On Free, this whole tab is replaced with an upgrade banner.
- Escalation Email & Response Timeout - Where alerts go when Aria can't resolve something, and how many minutes before the customer is told no agent has replied yet.
- Pre-Chat Form - Optionally require a name, email, and/or phone number before a customer can start chatting.
- Business Hours - Set your timezone and available hours per day; outside those hours, Aria handles everything on its own.
- Satisfaction Survey (CSAT) - Turns the 1–5 star rating prompt on or off after a conversation is resolved.
- Quick Replies - Saved canned responses your team can drop into the reply box in the Inbox. These save instantly, separate from the page's main Save button.
- Auto-Resolve Inactive Chats - Automatically closes a chat after it's been idle for a set time, with a customizable closing message.
- Abandoned Cart Recovery - Sends a follow-up reminder (optionally with a discount) after a chat cart is abandoned.
- Anonymous Visitor Naming - How visitors with no name/email are labeled in your shared inbox (e.g. "Swift Otter" vs. "Visitor #4821").
Integrations tab
Who can use this: Growth plan ($79/mo) and above.
Connects Aria to Klaviyo so events like a new chat, an escalation, a product click, or an add-to-cart can trigger your existing email/SMS flows. Events only fire for customers whose email is known.
Who can use this: Growth plan ($79/mo) and above.
Connects Aria to Klaviyo so events like a new chat, an escalation, a product click, or an add-to-cart can trigger your existing email/SMS flows. Events only fire for customers whose email is known.
Discounts tab
Who can use this: Starter plan and above.
Three independent triggers you can turn on: Exit Intent (customer about to leave with items in cart), Price Hesitation (customer objects to price or asks for a deal), and Shipping Hesitation (customer complains about shipping cost). Each has its own discount type, amount, minimum cart value, expiry, and usage limits.
Who can use this: Starter plan and above.
Three independent triggers you can turn on: Exit Intent (customer about to leave with items in cart), Price Hesitation (customer objects to price or asks for a deal), and Shipping Hesitation (customer complains about shipping cost). Each has its own discount type, amount, minimum cart value, expiry, and usage limits.
Good to know: There's one Save button for the whole page — it saves changes across all four tabs at once, even ones you didn't visit this session.
Good to know: If you clear the Klaviyo API key field and hit Save, your existing key is kept — leaving it blank won't disconnect the integration.
Good to know: Appearance changes (colors, wording, tone) show up for customers the next time they load your store page. Discount and integration changes take effect immediately.